Accountability Principles

We provide every prospective student a program information disclosure that shows total program cost, completion and graduation rates, graduate debt and default rates, and relevant earnings and program licensure information. 

We record all conversations with prospective students and routinely review a portion of these recordings to ensure our admissions teams are communicating clearly, and providing accurate and complete information about DeVry and our programs. Where needed, we provide coaching to team members and take other action to correct errors and address misconduct. 

We work extensively with every prospective student prior to enrollment to develop a personalized academic plan that includes clear information on projected cost, transfer credit availability, and time for completion. 

We create an estimated financial plan for every prospective student to help ensure they understand any financial commitments before enrolling. 

Prior to the first day of class, every new student participates in an orientation program that includes an overview of available student services and academic support, online learning platforms, academic policies, and key points of contact.

We proactively identify students who may be struggling academically using insights from multiple sources, including personal interactions and review of student activity and performance against known success predictors. Our faculty and student support advisors use this course-level, real-time engagement information to intervene and assist students to reduce the risk of failure and withdrawal.

Our Persistence and Retention Committee, led by our Chief Academic Officer, monitors key trends and data related to student learning, persistence and graduation, and uses this data to develop actionable strategies to improve student success.

Our clear and transparent student complaint resolution policies are available to students on DeVry’s website and in our Student Handbook. We also conspicuously publish contact information for state oversight bodies with jurisdiction over student consumer complaints. 

We do not require students to arbitrate potential claims against DeVry if we are unable to resolve a dispute or complaint informally or via the formal student complaint process. We do not require students to waive their rights to seek, or participate in, class action remedies.

We use an independent third-party tool to conduct student surveys to ensure we are meeting student and graduate expectations, and we actively address opportunities for improvement and other feedback.

We annually disclose our spending related to instruction and academic support, student services, scholarships and grants, and marketing.

Our leaders’ performance evaluations and compensation are tied, in part, to student success.

We ensure responsible marketing by lead generation vendors through independent third-party monitoring, and clear remediation and contract termination procedures for non-compliance.

We only implement new academic programs after we review the planned program pricing and expected career outcomes to ensure graduates will be able to repay any debt upon successful completion of the program.

We engage an independent third party to review and publicly report on our compliance with the DeVry Accountability Principles (formerly titled Student Commitments) annually.